Velvet Radiance Face Base

Shipping, Delivery, Returns & Refunds Policy

This policy applies to all orders placed with Skinistry by Siobhan through our online shop.

Nothing in this policy affects your statutory rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Order Processing

All orders are processed within 1–2 working days following successful payment confirmation.

Orders are processed as quickly as possible; however, as Skinistry by Siobhan is a small, one-person business, delays may occasionally occur during busy periods.

Orders placed during evenings, weekends, or UK bank holidays will be processed on the next working day.

Shipping & Delivery

Delivery Area

At present, Skinistry by Siobhan delivers to the UK mainland only.

Courier

Our primary courier is Royal Mail, and all orders are dispatched using Royal Mail Tracked 48.

Delivery Times

• Estimated delivery: 2–3 working days from dispatch

• Tracking details are provided once your order has been dispatched

Delivery times are estimates only and are provided by Royal Mail. These are not guaranteed.

VAT

All shipping prices are inclusive of VAT.

Free Shipping & Collection

• Free UK mainland shipping is available on orders over £100

• Free collection from the studio is available by prior arrangement. Collection details will be agreed after your order is placed

International Shipping

International shipping is not currently available. This policy may be reviewed in the future, and any changes will be published on the website.

Responsibility for Delivery

Under UK law, goods remain the responsibility of Skinistry by Siobhan until they are delivered to the customer.

Once an order has been dispatched, Skinistry by Siobhan is not responsible for delays caused by the delivery carrier, but will provide reasonable assistance in resolving delivery issues.

If an order is lost, significantly delayed, or arrives damaged, please contact Siobhan at skinistrybysiobhan@gmail.com as soon as possible so we can investigate and assist, including liaising with Royal Mail where appropriate.

Skinistry by Siobhan cannot be held responsible for delivery issues caused by incorrect or incomplete address details provided at checkout.

Returns & Refunds

Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, customers have the legal right to cancel their order within 14 days of receiving the goods, without giving a reason.

To exercise this right, customers must notify Skinistry by Siobhan in writing within the 14-day cancellation period. Customers then have a further 14 days to return the goods.

Hygiene Exemption

Due to hygiene and safety reasons, skincare and cosmetic products that have been opened, used, or unsealed cannot be returned, unless they are faulty or not as described. This exemption applies in accordance with UK law.

Change-of-Mind Returns (Extended 30 Days)

In addition to statutory rights, Skinistry by Siobhan offers a 30-day return window from the date of delivery for change-of-mind returns, subject to the conditions below.

To be eligible for a return:

• Items must be unused, fully sealed, and in their original packaging

• Proof of purchase must be provided

Customers are responsible for return postage costs for change-of-mind returns.

Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, customers have the right to a refund, replacement, or repair if goods are:

• Faulty

• Damaged

• Not as described

If an item is faulty or damaged, customers have 30 days from receipt to reject the goods for a full refund.

Where an item is confirmed to be faulty, damaged, or incorrect, Skinistry by Siobhan will cover reasonable return postage costs.

Refused, Returned or Uncollected Deliveries

If a delivery is refused, returned due to an incorrect address, or not collected, additional charges may apply to cover return postage and any re-delivery costs.

Customers are responsible for ensuring all delivery details are correct at checkout.

Refunds

Once returned items are received and inspected, refunds will be processed within 14 days, using the original payment method.

Original shipping costs are non-refundable, except where goods are faulty or not as described.

Contact

For all delivery, returns, or refund enquiries, please contact: Siobhan – Skinistry by Siobhan Email: skinistrybysiobhan@gmail.com